SHIPPING & RETURNS POLICY
Our fulfillment is done within 24-48 hrs, and the shipping in the US is within 2-5 days, 7-14 international.
When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Web Site. All purchases from this Web Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments. You may return or exchange a product or service purchased from this Web Site in accordance with our Return and Exchange Policy found below.
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to thirty (30) days from the date you purchased it.
Do to the nature of our business, we do not issue returns, refunds or exchanges on any item that has been opened or used.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying the shipping costs for the item(s) you are returning. Shipping costs are non-refundable.
If you receive a refund, the cost of the original shipping will be deducted from your refund.
If you have any questions on how to return your item to us, please contact us at support@LVLUPCLE.com